Refund Policy
Welcome to Crust & Ember Pizzeria's Refund Policy. We are dedicated to delivering fresh, high‑quality pizzas and restaurant experiences in London, United Kingdom. This policy explains how refunds and exchanges work for orders placed through foyercommonsnetwork.xyz or in our physical locations. By placing an order, you agree to the terms below.
Last updated
Last updated: October 1, 2024
Scope and eligibility
Our refunds apply to food purchases, beverages that comply with our non‑ic policy, and select merchandise purchased directly from foyercommonsnetwork.xyz. To be eligible, items must be unused, unopen, and returned within 14 days of delivery or pickup. We reserve the right to inspect items and to request photos or other proof of purchase when evaluating a refund claim.
Refunds for food and beverages
If you are not fully satisfied with a qualifying item, please contact our team at +44 20 7123 4567 within 24 hours of delivery. Refunds for pizzas or dishes will be considered if there is clear evidence of an issue, such as incorrect order fulfillment, cold or undercooked items, or missing components. Refunds are issued to the original payment method within 5–7 business days after approval. In some cases, we may offer a replacement item instead of a monetary refund, depending on availability.
Damaged or incorrect orders
For damaged, spoiled, or incorrect orders, please provide a description and, if possible, photos within 24 hours of delivery. We will review and, if confirmed, offer a replacement or refund at our discretion. We aim to resolve these issues promptly and transparently.
Exchanges
Exchanges are available for eligible items within 14 days of receipt. Exchanges may be subject to price differences and stock availability. For example, you may exchange a pizza for a different size or a different flavor while keeping the original delivery details if feasible. A new order will be placed at the current price at the time of exchange.
Refunds for orders placed online
Refunds for online orders processed through foyercommonsnetwork.xyz will follow the original payment method. If a refund is approved, you will receive a confirmation email and the refund will reflect on your statement within the period specified by your bank or card issuer. We do not charge restocking fees for standard refunds related to product issues. If a customer declines a replacement item, the refund will be issued for the full item price and any applicable taxes.
Gift cards and promotional credits
Gift cards, vouchers, or promotional credits are non‑refundable after activation, except as required by applicable law. If a payment involves a combination of funds, the refund will be allocated proportionally. Any remaining balance will be returned to the original payment method or as a new promotional credit, per our discretion.
Shipping and delivery fees
Delivery or pickup fees may be refunded if the entire order is canceled before it is prepared, or if there is a delivery issue attributable to us. Non‑refundable charges include fees for special packaging or custom requests, unless they are demonstrably part of a defective or incorrect item.
Non‑ic beverages policy
In our pizzeria, we offer a range of non‑ic beverages such as juices and sodas. If a beverage contributes to a refund due to quality concerns, the same refund process applies. We do not offer ic beverages at any time; all beverage options comply with our non‑ic policy.
How to initiate a refund
To start a refund, contact our customer care at +44 20 7123 4567 with your order number, purchase method, and a brief description of the issue. If your order was placed online, you may also submit a request via foyercommonsnetwork.xyz’s support portal. Please include relevant photos or documentation to help us process quickly.
Refund processing times
Once approved, refunds are issued to the original payment method within 5–7 business days. In some cases, the recipient’s bank or card issuer may require additional processing time. If you have not seen the refund after this period, please contact us or your financial institution for an update.
Contact information
For questions about refunds, reach out to Crust & Ember Pizzeria at +44 20 7123 4567 or visit foyercommonsnetwork.xyz for further guidance. Our team is committed to fair handling of all refund requests and to maintaining your satisfaction with our service and cuisine.
Note: This policy is crafted for a Pizzeria experience and may be updated occasionally. Always refer to the latest version on our site and ensure your contact details are current so we can assist promptly.