These Terms and Conditions (the “Terms”) govern your access to and use of the website operated by Crust & Ember Pizzeria (the “Site”). By using the Site, you agree to be bound by these Terms as well as our Privacy Policy. If you do not agree, please do not use the Site.
1. Use of the Site. You may access and view materials on the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any portion of the Site without our prior written consent. You agree not to misuse the Site or any services, including but not limited to attempting to gain unauthorized access, interfering with the site’s operation, or transmitting harmful code.
2. Ordering and Eligibility. All orders placed through the Site are subject to availability and acceptance. You must be at least 18 years old and have the legal capacity to enter into binding contracts to place an order. By placing an order, you warrant that you are authorized to use the payment method provided and that all information submitted is true and complete. London, 123 Baker Street, NW1 6XE may be used for delivery verification and address reference.
3. Products and Descriptions. We strive to provide accurate descriptions and images of our pizzas and related items. However, color, size, and naming may vary. All recipes and item details are for reference only and we reserve the right to make changes without prior notice. Prices are stated in £ and include any applicable taxes unless otherwise noted.
4. Payment. You may pay for orders using the available payment methods on the Site. You agree to pay the total amount shown at the time of purchase. All payments are processed securely. We reserve the right to suspend or cancel any order if fraudulent activity is suspected or if information is incomplete or inaccurate.
5. Delivery and Pickup. Delivery times are estimates and may vary due to weather, traffic, or demand. We aim to deliver within the agreed window; however, delays are possible. You must provide a correct and complete delivery address. If you are not available at the delivery address at the specified time, the courier may leave the order at a safe location or with a neighbor, or you may arrange for pickup where available.
6. Refunds and Cancellations. Cancellations and refunds are handled in accordance with our policy. If you have a problem with an order, contact us at +44 20 7123 4567 within a reasonable timeframe. We will assess each request and, where appropriate, offer a replacement, credit, or refund in the form of the original payment method or store credit in £.
7. Intellectual Property. All content on the Site, including menus, logos, text, graphics, and images, is owned or licensed by Crust & Ember Pizzeria and protected by applicable intellectual property laws. You may not use, reproduce, modify, or distribute any Site content without our express written permission.
8. Privacy and Data. Our Privacy Policy explains how we collect, process, and protect your personal information. By using the Site, you consent to the collection and use of data as described in the policy. We may use cookies and similar technologies to enhance your experience, subject to your consent where required by law.
9. Links to Third-Party Sites. The Site may contain links to third-party websites. We do not control these sites and are not responsible for their content or practices. Visiting third-party sites is at your own risk.
10. Limitation of Liability. To the maximum extent permitted by law, Crust & Ember Pizzeria and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or any services. Our total liability shall not exceed the amount paid by you for services or products in the six months preceding the claim.
11. Governing Law and Disputes. These Terms shall be governed by and construed in accordance with the laws of United Kingdom without regard to its conflict of laws principles. Any disputes will be resolved in the courts located in London.
12. Changes to the Terms. We may modify these Terms from time to time. We will post any changes on the Site and, if materially significant, provide notice to you as required by law. Continued use of the Site after changes constitutes your acceptance of the new Terms.
13. Contact Information. For questions about these Terms, please contact us at +44 20 7123 4567 or via the Site’s contact form. Our business address is 123 Baker Street, London, NW1 6XE, United Kingdom.
Last updated: 2025-10-10